Implementation Planning

"Implementation takes planning"

Good implementation planning can mean the difference between success and failure in any EPOS project. We believe that our work at this stage is what constantly differentiates Vista from the rest.

Upon award of the contract Vista make immediate arrangements to introduce the new customer to Vista’s dedicated Implementation Project Manager and separate Service Delivery Manager. On behalf of Vista, these two individuals will take responsibility to ensure the smooth implementation of the EPoS Service plan.

At Vista Retail Support we find that this proven method ensures that from Day 1 of the contract we are up to speed with an in-depth understanding of the clients business and requirements. Vista staff make it their business to fully understand not only call patterns, but also transaction volumes, seasonality effects, special trading days, trading hours, trading peaks and lows. It is only then that we can identify a "Service Level Plan and Agreement" that will truly allow flexibility, prioritisation and escalation.

And it doesn’t stop there

Further to a successful EPoS Hardware system implementation, the Vista Service Delivery Manager (SDM) will retain an ongoing responsibility to ensure that the service levels continue to meet or exceed the Service Level Agreement (SLA) between Vista and our clients. This role involves the SDM working closely with the customers support team to manage the flow of ongoing information, undertaking escalations, analyzing trends, recommending solutions as well as ensuring that the business objectives continue to be achieved.