Should any hardware be as vulnerable as the standard Chip and Pin unit.
Whilst it’s understandable that any technology that gets abused is likely to break, your average Chip and Pin unit is likely to fail more than three times a year. The manufactures will have you believe that it’s because they’re not housed properly or they’re given to customers that drop them. We all know that there is some truth in this but why are they so fragile that even dropping them a couple of centremetres onto a counter will trigger the dreaded “Tamper Detect”. This makes any repair a chargeable on as it involves sending the whole unit back to the manufacture and having them reset it at you cost. What other piece of in store hardware would you allow to fail this often and not ask “maybe it’s a fit for purpose issue”. Should manufactures either face up to it and fix them within the warranty or start from scratch and build something that’s up to the job. After all, if every time a cash drawer got slammed shut it had to be returned, you’d soon scream.
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