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With the UK in recession and unemployment topping two million, the hospitality industry needs to ensure they are able to attract and keep customers. Brian Norman, Managing Director at Vista Retail Support, says that reliable EPOS systems play an important part in maintaining customer satisfaction.
The Vista EPoS refurbishment and reactive services teams perform a vital role in helping Vista and its clients achieve huge maintenance savings.This is done at a fraction of the cost that retailers face when they opt to replace EPoS equipment and/or spare parts.
The repair and refurbishment teams within Vista’s extensive workshop facilities provide the highest standards of repair services. With over 60 years' experience and specific knowledge of a wide range of EPoS solutions, the Vista personnel have the ability to repair, refurbish and improve the most EPoS devices in use today.
"Its not just about dealing with common or known EPoS faults," said James Pepper, Operations Manager at Vista Retail Support. "Our repair teams have the skills and experience to dig deeper and get to the real heart of the problem. We can fault find and repair any current or legacy device."
The Vista repair centre team made up of highly skilled and enthusiastic individuals have excellent component level repair skills. This enables them to maintain an excellent successful repair rate and minimise waste.
The refurbishment team work hand in hand with the repair centre team to identify possible weak components within a given device prior to reinstalling it. All equipment that passes through our tough testing are then cleaned to highest standards.
Under Vista, the improvement in peformance of the equipment after the refurbishment is often staggering.
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